JIPMER is well known for its service to the poor patients which is well equipped with different departments in different Specialties. In JIPMER there are 11 Medical Social Workers with Post Graduate qualifications. The Medical Social Workers are acting as Liaison Officers between Doctors and patients. Health Education, Motivation and counseling play a vital role for the patients having difficulty in following Doctors’ instructions in order to get the best results out of treatment. For the purpose of optimum utilization of the services of all the Medical Social Workers, they have been centralized with effect from 18th March, 2009 and brought under the direct control of Medical Superintendent, JIPMER and supervised by Social Service Officer. This nodal point is known as Medico Social Services Wing (MSSW) and presently functioning in OPD Block where all the services are immediately available. The wing has been provided with intercom telephone with 0’dial facility, to remind and motivate the patients for regular follow up and a computer system with printer for office use.